Last Updated: September 23, 2025
Welcome to Beyourguides.com! We’re excited to help you discover amazing trips that feel good and do good. Our mission is to connect you with meaningful travel experiences that support local communities and promote responsible tourism.
Before you start exploring, please take a moment to read our terms. They explain how our site works and what you, us, and our partners are responsible for.
1. How Our Service Works
Think of us as your travel helper. We find and feature great tours, activities, and places to stay from trusted local partners.
Our service options: Signature Tours and Partner Experiences
- BeYourGuides Signature Tours: For some trips, we’re the direct operator. We use our own team and local guides, so we can control quality, pace, and price. This helps us deliver a smooth, great experience.
- Tours by Trusted Partners: We also list experiences run by other trusted local companies. We connect you with them, and you book with the partner. Their terms apply.
Your booking is in good hands: We curate experiences for all ages, genders, and preferences.
When you find an experience you love, we connect you with trusted partners—local tour operators, vendors, and communities. You book with us and pay us directly.
Your contract is with Beyourguides: Because you book through our platform, our terms apply to payments, changes, and cancellations. Please read them carefully.
2. Your Booking And Financial Protection
- Pricing: All prices on the site are shown with taxes where indicated. Prices can change without notice, and updates will be reflected on the site.
- Payments: We accept online payments with Visa and Mastercard credit/debit cards in USD or THB. Card logos are shown on the homepage and checkout for reference.
- Cancellations and refunds: Policies vary by product or service.
- Cancellation: Cancellation requests must be made at least 24 hours before the scheduled date to be eligible for a refund or replacement, unless a different rule is stated.
- Replacements/rescheduling: Replacements or rescheduling depend on availability and may incur fees. See our detailed cancellation and replacement policy on the site for specifics.
- Refunds: Refunds are issued to the original payment method. Refund requests should be submitted within seven days of cancellation, or per the product/service policy. Some products/services may be non-refundable, and this will be clearly stated at booking.
- Strong recommendations to protect your investment:
- Travel insurance: We strongly recommend comprehensive travel insurance that covers “supplier failure” or “provider insolvency.” This protects you if an operator ceases trading.
- Secure payment methods: Use cards or PayPal for added consumer protection. Review your card or account terms for coverage.
- Protection questions: Many operators—particularly in Thailand—hold bonds or use protected client accounts to safeguard funds. Don’t hesitate to ask the operator how your money is protected before you book.
3. Our Responsibility To You We Aim To Be A Trusted Resource For Responsible Travel.
- Partner vetting: We carefully vet partners based on sustainability, quality, and responsible practices. We feature operators who share our values.
- Information accuracy: We rely on partners for descriptions, images, and pricing. While we strive to keep everything up to date, details can change. Please verify key details (price, itinerary, inclusions) with our Customer Support Team before booking. Prices shown are for guidance.
- Problem resolution: If you run into a problem on your trip, your first contact should be the on-the-ground operator or your escorted local guide, since they’re best positioned to resolve issues quickly. Please also let us know about your experience so we can help track the resolution and improve our partners’ performance.
4. The Legal Details
Please note that BeYourGuides.com operates in two distinct roles:
- As a Program Operator — For select experiences, BeYourGuides.com takes full responsibility for service delivery. These programs are operated directly by our team, and you’ll find a remark clearly indicating this on each relevant listing.
- As a Referral Service — For all other programs, BeYourGuides.com acts as a referral platform connecting travelers with third-party operators.
- Legal Details: Because we function as a referral service in many cases, it’s important to understand the limits of our liability. BeYourGuides.com is not a tour operator or travel agent for these referred programs. We are not responsible for any part of the trip itself — including quality, safety, cancellations, or damages. The responsibility for delivering the service you booked lies entirely with the operator and their support team.
- Website information: We’re not liable for losses or damages from using information on this site, which comes from our partners and is for general guidance.
- Governing law: By using Beyourguides.com, you agree that any disputes related to your use of our site will be governed by the laws of Thailand.
5. Your Responsibilities As a Traveler
- Health and safety: See a healthcare provider for any health advice or vaccination requirements before you travel.
- Passports and visas: You’re responsible for having a valid passport and any required visas. Check official government travel advisories well in advance.
- Accessibility needs: We can’t guarantee that any trip will meet specific accessibility needs. Please discuss your requirements with our Customer Support Team to ensure we can accommodate you.
6. Copyright And Website Content
All content on Beyourguides.com, including text, images, and branding, is owned by us or licensed. It’s protected by copyright. You may view and print content for personal, non-commercial use, but you may not reproduce or distribute it without our permission.
7. Your Privacy
We’re committed to protecting your privacy. When you make an inquiry, we collect the information needed to connect you with the relevant operator. Our full Privacy Policy explains exactly what data we collect and how we use it.
By using the Beyourguides.com website, you confirm that you have read, understood, and agree to these Terms and Conditions.